ESB Energy Policies
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Complaints Procedure

At ESB Energy, we’re committed to being the easiest and most transparent energy company to deal with.

Complaints Procedure

At ESB Energy, we’re committed to being the easiest and most transparent energy company to deal with.




Annual Consumer Complaints Report


This report is produced in accordance with the Complaints Handling Standards 2008.

Between January 2018 and December 2018, ESB Energy received a total of 97 complaints from domestic consumers that were not resolved by the end of the first working day after the day the complaint was received.

A hard copy of this report may be obtained by emailing help@service.esbenergy.co.uk. Please provide your name, address and a link to this webpage and make clear that you are requesting a hard copy of this report. It will be posted out in due course.



ESB Energy Policies